Common Printer Issues
LRS is famous for its VPSX printers that streamline office operations in a variety of ways. Configuring your printer setup correctly is often sufficient to ensuring that things run smoothly in the course of a workday. Following are some on doing exactly that.
Set the RETAIN and QTIME Values
This should not be hard to do no matter how many printers you have to do it for. There is an easy way, which involves using the Printer Definition and Deployment Tool (PDDT), which can significantly automate the work.
- Assign a value for the RETAIN setting for each printer. Most users keep in mind to set the former, so the system knows how long the document has to be kept after a successful print. This allows users to later get a duplicate quite easily, because there is no need to return to the original application and then start from scratch. Retaining a document can also be helpful in case you wish to troubleshoot some issue with it. The RETAIN value can be set by choosing Basics on Printer Configuration.
- Assign a value for the QTIME setting for each printer. This tells the printer how long a print file should stay in a queue before it prints. This feature is in place to avoid obsolete queues, as well as queues that get filled with spooled files which never make it to a print. In the case of the latter, it may simply look like the print spooler keeps stopping. The default setting leaves the output in the queue until it gets printed or explicitly removed, so as to make sure no data is lost inadvertently. If you set a good value for this, it can save you storage space and system resources, not to mention bringing down the VPSX initialization time. The QTIME value can be set by choosing Advanced on Printer Configuration.
Define the Printers Correctly
- Leave the Don’t bind outbound connections to TCPHOST checkbox selected. This is how the LRS software will know not to bind specific NICs. On top of that, the OS gets the chance to choose the best NIC for sending data to any destination. In most work environments, this is seen to be the best option.
- Some companies have strict firewall rules, which entail explicit NIC binding. If that is the case at your office, put in a call to LRS and find out if there are other ways, in which you can configure performance, network security, and flexibility in optimal balance.
- If you get a TCP/IP BIND REQUEST FAILED message in the VPSX log, check that box to streamline connections, and to prevent further errors.
Set Server Ports to Open Only after the Printer Activates
LRS VPSX Printer Errors
The VPSX software starts and opens all the inbound ports, after which the printers are activated alphabetically. Based on how many jobs there are in the queue, the latter may take awhile. Wait while this happens.
- If you see the Printer Not Defined error when trying to send a job to a printer ranked lower in the alphabet, this is probably because it has not been activated yet. What until it gets there, and try again.
- Choose the Open server ports after printer activation option, so that the LRS software knows not to open ports or accept jobs before all current jobs are finished. This ensures that every printer stays ready to receive output before such time as an application sets up a connection to the VPSX. Additionally, the VPSX initialization time gets cut significantly, which also frees up server resources.
Set the Logging System to Display Maximum Information
This is in case you decide to call tech support to fix a printer spooler error or some such, and want to make the job easier for them. Your VPSX system has a few logging parameters you can adjust.
- Log Expiration decides how long the logs are maintained before they get deleted. Setting this to a week’s time is optimal, but if you have plenty of hard disk space left, you can set a longer duration. The higher the number of log files available, the more quickly a certified technician would typically be able to fix your printer problem.
- Log Size is another parameter you can set. A job can span up to several logs, making it hard to see all messages on a single screen. Dial up the Log Size to fix this. Do the math on how much a day’s logs add up to, and choose either that or 50 MB, whichever is lower.
That was a look at how to best configure your LRS VPSX systems at the office. If you see any problems, such as a printer spooler error, or any other issue, call us on 844-203-1916 for quality assistance from certified printer technicians. We can fix it in minimal time.