Category Archive Printer Issues

How to Reset Third Party Printing System in Mac OS X

Print Spooler Service Not Running

Printing Files from Mac

Printing works in Mac OS X with support from a third party print server. Whether you are facing a print queue that is broken with print jobs yet to be printed or an unresponsive printer issue, the best troubleshoot to try is resetting the printing system in Mac OS X. This will disconnect the scanners, faxes, and all printers to have connected with Mac and clear the print jobs in queue.

Note that you will need to add the printers and begin the printing process all over again after the reset. It is a last resort troubleshoot for annoying printer problems due to third party software, so opt the below steps only if all other methods fail to troubleshoot. The below troubleshooting steps for Mac OS X work the same way in all versions including Mavericks (10.9), Yosemite (10.10), and Snow Leopard (10.6).

Steps to Follow

  • Select System Preferences from menu denoted by the Apple icon and click on Printers & Scanners.
  • Press down Control key and click the mouse button on the list of Printers to the left or right-click a printer icon if it is shown there and choose Reset Printing System.
  • Key in the administrator password then and click on Reset upon prompt to confirm the same. A warning will pop up stating that resetting will remove existing scanners, printers, and faxes alongside the respective pending print jobs. Click on Reset only if you can afford to re-add the respective drives in a while.
Printer Spooler Error

Reset Printing System

For that, wait for the printing system to reset in Mac OS X, and once done, click on the plus button to re-add the device drivers mentioned. Note that resetting will also remove the faxes and scanners from Mac, which means that you should re-add them manually.

The print queue may become unresponsive if some tries to print a file from the desktop of Mac or without waiting for the pending print jobs to clear out. An unresponsive print queue may also occur unexpectedly in normal operation since the printer support is third party in OS X. Updating the printer driver from the respective manufacturer website can help resolve such kind of printer issues.

Try the above troubleshoots the next time you face an inability to print a file from your Mac. Alternatively, you can call upon professionals in printer service to get support on the issue.

Most Common Printer Issues and Their Fixes

Print Spooler Service Not Running

Common Printer Issues

Printers can get on your nerves if they do not work properly, especially when you are on a busy schedule. There are many maddening printer issues such as running out of ink, flawed output quality, slow speed printing, paper jams, etc. Luckily, most these issues can be solved in a few simple troubleshooting steps. Below are some common printer issues and the ways to address them.

Printer Won’t Print

This is one of the most common problems with printers. The first thing you have to do in such cases is to check the printer’s connection and ensure that it is connected properly. If you are using a wireless connection or Wi-Fi, check the signal strength and make sure that you are connected to the correct network.

Furthermore, ensure that the printer driver and software is properly installed on your computer. In most cases, the problem will be a faulty driver. So, check the driver and update it to the latest version if needed.

Printer Running Out of Ink

If your printer is running out of ink, it will display a low ink warning. However, there is no need for you to rush in order to replace the cartridge when you see this. This warning depends on the size of the ink tanks in your printer and it varies in different models. In some models, it will display the low ink warning before reaching the minimum level itself. So, continue your printing works until you get flawed output.

Cannot Print from Mobile Device

Common Printer Issues

Printer Won’t Print

Most mobile phones now come with printing apps that allow the users to print the content directly from the phone. Some of them can scan the documents as well from these devices. Anyhow, to print the files from your mobile, make sure that you have installed the particular software for it properly and it is up to date.

Wi-Fi Printing Takes Too Much Time

You can tackle this issue by placing the router close to your printer. This way, you can enhance the speed and output of the printer. Furthermore, make sure that your printer’s firmware is updated and supports both 5GHz and 2.4GHz band. You can also use a repeater or wireless extender to boost up the speed.

Multifunction Printers Won’t Scan

If your multifunction printer stops scanning, then the scanner software is more likely to be corrupted. So, check your software package and reinstall it to the latest version. If this does not work, try to contact the manufacturer or refer the user guide. In some cases, you might have to replace the whole unit to fix the issue.

How to Clean a Clogged Printer Head

Clean a Clogged Printer Head

Automatic Print Head Cleaning

There are several reasons why a printer outputs low quality or blotched printouts. Clogged print heads are one reason that results in the microscopic nozzles of the cartridges to become blocked thus preventing the proper delivery of ink onto the paper. This causes the prints to appear faded or even missing in some areas, which can be frustrating especially if the printer is used in offices.

The print heads can get clogged if the printer is not used for a long time and if the ink dries up and blocks the nozzles. There are several ways to clean a clogged printer head and resume normal printing; below are some effective steps that you can try.

Running Automatic Print Head Cleaning

All printer manufacturers include a program along with the printer software that allows the user to clean the print heads automatically. This utility program can trigger the head nozzles to fire at random that will normally clear of any blocks in the head and restore normal ink flow.

For this, go to the printer’s utility program and select from any of the head cleaning methods by following the onscreen instructions properly. After the automatic cleaning is done, print a test page to determine whether the print heads are functioning normally and repeat the process if the printouts still remain faded, unclear or blotched.

Using Window Cleaner for Installed Print Heads

Printer Spooler Error

Common Printer Issues

Window cleaner is an effective solution that can help restore the normal ink flow on installed print heads. First, turn off the printer and remove the malfunctioning cartridge from the head. Apply a small amount of window cleaner on the nozzle of the cartridge by using an eyedropper.

Then fix the cartridge back into the printer and run the automatic head cleaning utility of the printer. Apply the window cleaner on the nozzle if the head is still clogged. Repeat the process by running the head cleaning utility again to clear of the blocked nozzles.

Manually Cleaning Cartridge Print Heads

Cleaning the print cartridge heads manually can usually resolve the issue of clogged heads. For this, take out the affected cartridge and gently wipe the print head and nozzle with a cotton swab dipped in glass cleaner solution. Lightly rub the moist cotton swab on the print head in repeated action for unclogging the heads.

Then fix the cartridge back into the printer and run the automatic print head cleaning. Do a test print and if the printer head is still clogged, soak the nozzle portion of the cartridge in a small bowl of glass cleaner for a few hours. Attach the cartridge back and then run the automatic head cleaning utility to restore the print heads.

How to Fix Printer not Working Error after Windows 10 Update

Fix Printer not Working

Printer Not Working Error

Several computer users who use printers for work-related or personal tasks often complain that their printer is not working after updating the operating system of their computer to Windows 10. If your printer was flawlessly operating before the Windows 10 update, and if it stopped printing files after the upgrade, then it means that you are experiencing the printer error due to the upgrade.

However, there is no need to panic, because there are a number of simple solutions that will help you to resolve the issue. Note that if you are a computer user who has no idea on how to fix computer printer issues, then it is best to seek the help of an expert printer support technician, as they will be easily able to fix the issue. Nevertheless, if you are planning to fix the issue on your own, then below are a few simple set of steps that will help you to do so.

Run Printer Troubleshooter

If your printer is not working after the Windows 10 update or if you are experiencing printer spooler error after the update, then the first thing you should do is to download the Windows printer troubleshooter to solve the issue.

  • Run the Windows printer troubleshooter on your PC
  • You will now have to select Printer from the results
  • Click on Next to begin printer troubleshooting
Printer Spooler Error

Update Printer Driver

Now, check whether the issue has been resolved by running a test print job. If the issue is not yet fixed, proceed to the next troubleshooting step.

Update your Printer Driver

In most cases, the root cause behind this issue is the use of an outdated printer driver. So, if you have not updated the printer driver on your PC or laptop after the Windows 10 upgrade, then updating the driver might help you to solve the issue. After updating the printer driver, you will once again need to run a test print job to check whether your printer is working or not.

Computer users who have no idea on how to update their printer driver should seek the help of an expert printer support technician. The expert technicians will give you advice on how to fix printer spooler error and other common printer errors. In fact, they will even remotely update your printer driver to solve the issue.

How to Fix Printer Spooler Error on Windows PC

How To Fix Printer Spooler Error

Printer Spooler Error

Print spooler is a software program on Windows OS that manages all print jobs sent to the connected computer. It helps users prioritize print jobs as per printing needs. Several errors associated with the spooler may happen once you initiate print from the laser printer or its printer driver thereof. They may comprise of:

  • Print jobs listed in a long queue;
  • Documents or other types of data in the printer spooler getting corrupt and the software failing to translate it into a printable format; or
  • Failure of printer spooler service due to the software or the PC crashing midway through the file transfer.

In all these cases, you may need to know how to fix printer spooler issues on Windows in order to resume productive printing.

How to Fix Printer Spooler Error on Windows PC

Prior to proceeding with advanced troubleshoots for the same, try rebooting the system and retry print. The error message on computer will prompt you to do this at first, although it may not always work on Windows PC. However, you should perform a system reboot in order to eliminate other causes – ensure to save the to-be printed documents prior to rebooting.

Printer Spooler Error

Common Printer Issues

It is likely you may have to reset the printer spooler to clear errors. Resetting the printer spooler will clean the print queue and may even help remove any errors associated with the spooler. For that,

  • Close software programs from which you tried to print.
  • Launch Start on desktop and navigate to Administrative Tools.
  • In the menu, double-click on Services and choose Print Spooler from the drop-down list that pops up on the screen.

Search and find it by pressing Ctrl and F keys simultaneously in order to avoid scrolling down the list.

  • Once you find Print Spooler, right-click on it and choose Stop.
  • Then, navigate to My Computer, open C:// Drive and double-click on Windows.
  • From that folder, go to System32 > Spool > Printers. Remove all the print jobs in Printers
  • Now go to Services folder, search and find Print Spooler, right-click on that and choose Start.

When done, try to open the software program you closed previously and retry printing the same digital file as usual to see if the printer spooler error on Windows PC is fixed. If not, contact a printer support technician for advanced troubleshooting.

Simple Solutions to Fix Common Printer Spooler Errors

Fix Common Printer Spooler Errors

Common Printer Spooler Errors

Computer users who have the habit of printing tons of documents on their printer and the ones who have been using a printer for a considerable amount of time are at a greater risk of experiencing a print spool error. Users often complain that they keep on receiving an “Operation Could Not Be Completed” or a “Spooler Subsystem App Has Encountered a Problem and Needs to Close” error message when they try to print a document. If you are one among them, then you should note that these kinds of printer spooler errors happen due to the spoolsv.exe file.

If the spoolsv.exe file is used regularly when you are printing documents, then there is a chance for it get corrupted or damaged. In some cases, this corrupted file might also produce errors on the output print jobs. However, it is seen that “Operation Could Not Be Completed” and “Spooler Subsystem App Has Encountered a Problem and Needs to Close” errors might also happen due to a virus infection, use of an outdated driver, or due to Windows Registry conflicts.

If you are unable to identify the root cause of these printer spooler errors, then it is best to get in touch with an expert printer support technician. They will be easily able to detect the culprit behind the issue and solve them with utmost ease. However, if you are planning to troubleshoot the issue on your own, then below are a few solutions that will help you to fix common printer spooler errors.

Clear the Print Queue

Printer Spooler Error

Update Printer Driver

The first and most important thing you should do is to clear the print queue. In some cases, users experience these errors due to a simple paper or data jam. So clearing the print queue might help you to solve the issue.

Update the Printer Driver

Most computer users prefer not to update their printer drivers but they fail to pay attention to the fact that using an outdated browser can result in serious printer errors. So, check whether you are using an outdated version of the printer driver. If yes, then update it to the latest available version and see whether the issues are solved.

Uninstall the Printer

In some cases, uninstalling your computer printer and then reinstalling it might help to fix common printer spooler issues. So, give it a try, as it might help you to solve the frustrating printer error. However, if you are still unable to fix the issue, it would be best to seek the help of an experienced printer support service provider.

How to Fix RDP Printer Redirection Not Working Error on Windows Server 2012

Print Spooler Service Not Running

Printer Redirection Issue

Microsoft’s Remote Desktop Protocol offers a graphical UI to help users connect their computer to a different PC over a Wide Area Network. For this purpose, RDP software is installed in both the host server and remote computer of users. Since RDP relies so much on WAN connections, especially in Distributed Computing Environments, it makes WAN a single point of failure. This will also lead to RDP printing errors.

RDP environments do offer a set of advantages to users including centralized and flexible printing options. However, it can potentially lead to hold-ups in this type of network printing that end users may not want.

RDP Printer Redirection Not Working in Windows Server 2012

To troubleshoot this issue, it is essential to get know how RDP printer redirection in Windows Server 2012 works. In RDP printer redirection, servers first get queries from printer drivers installed on the remote system or from the system client. All these queries will be shown as a list of local printers on the server. Subsequently, the server redirects queried print queues inside the remote session in WAN. When the server fails, it leads to the hold-up in the redirected printing process in Windows Server 2012.

Troubleshoots for RDP Printer Redirection Not Working

Printer Spooler Error

Flexible Printing Options

There are 3 steps to troubleshoot remote desktop printer redirection failure. Try any of the below methods to fix the same.

  • Make sure server has not disabled the local printers. For that, navigate to open the screen of Remote Desktop Connection and under Local Devices and Resources check to see if Printers checkbox has a checkmark.
  • Confirm Windows Server settings are right. For that, navigate to Manager > Remote Desktop Services > Collections > Tasks and click on Edit Properties Then, navigate to Client Settings and check to see if Windows Printer is selected in order to enable printer redirection.
  • Reinstall printer drivers on the server system. In most instances, the RDP printer redirection fails to work if the printer drivers on the server are not installed rightly. If the system admin distributes RDP faultily, it may happen. If that is the case, crosscheck both user permissions and system permissions by navigating to c:\windows\system32\spool and provide accesses to both.

If you are still unable to fix the Remote Desktop Printer redirection not working error, contact tech professionals for advanced assistance with the issue.

Quick Fixes for Resolving Slow Printer Speed

Local Print Spooler Service Is Not Running

Resolving Slow Printer Speed

Most printers, whether inkjet or laser, can produce printouts of documents or images quickly. This is a major requirement when the printer is used in offices where high volumes of print are needed at rapid succession. A slow printer can become ineffective for meeting the demands of offices or institutions. A printer can slow down when used for a certain period, but in some cases, the slowdown can even affect new ones. Improper configuration or minor glitches can all contribute to slow printing speeds. Below are some quick fixes for resolving slow printer speeds.

High Quality Printing

Setting the printer to print in high quality can compromise the speed of printing. It can produce a quality and detailed image but falls short in the printing speed, which is vital when used in offices. Draft printing is the most appropriate for documents for producing fast printouts at the least expense of printer ink. For laser printers, varying the print quality by adjusting the quality setting to the lowest number will result in fast printing.

Wireless Connection

Establishing a wireless connection with the printer for obtaining printouts can affect the speeds compared to a USB or Ethernet connection. It can take more time to transfer the file over a wireless network since it is affected by the amount of traffic over the network and is subject to interference from objects in the room. Using a USB or Ethernet connection can help in quick transfer and printing of the documents.

Color Printing

Printer Spooler Error

Obsolete Drivers

The use of color ink can cause a slowdown in the speeds of the printer. It takes more time since the colors need to be combined in a precise manner to produce the printouts. By switching to black and white prints, the time taken for printing is reduced considerably. Besides, it will also reduce the ink utilized for the printing thus enabling the cartridge to be used for longer before it is refilled or replaced.

Obsolete Drivers

Another common reason for slow printing speed is due to obsolete drivers. They can prevent the printer from functioning properly thus resulting in slow printing speeds. Updating the printer’s drivers is one way to quickly resolve this issue and restore the printing speed. Printer manufacturers release new and updated drivers periodically. Downloading these driver updates can help regain the printing speeds and fix any errors as well.

Bulk Printing

Bulk sending of documents printing is another key reason for a printer slowdown. A printer requires some time to process the document sent to it for printing and bulk printing can make it longer for it to process and print the documents. For printing many documents, it is better to send them in batches, as it allows the printer to process them appropriately and print quickly.

Manual Troubleshoots to Easily Clear Paper Jams on a Laser Printer

Printer Issues

Easy Clear Paper Jams

When the feeding paper gets stuck inside a laser printer during printing, paper jams will occur and stop the process. This will make the printer push out the paper, which will leave users with a crumpled paper sheet containing misalignments and smudgy pigments. If it happens in your printer, look for a blinking light on the device followed by a message on the screen of the connected computer. Below are some troubleshooting tips to clear paper jams on a laser printer.

Follow Guidelines Given in the User Manual of the Printer

Some users tend to clear the error by opening the printer and taking out the paper in order to retry printing. The manufacturer would most certainly give you info on how to pull out the paper on the user manual of the laser printer. Look for precautions before you head to manual procedure to clear the paper jams.

Continue with Precautions

Printer Support

Common Printer Issues

Let the laser printer cool off by turning off the device since they have fusers providing heat for printing. If paper jam occurs close to the fuser, it will be wise to wait as a word of caution. Your printer may be the most recently purchased, but maintenance always necessitates especially when printer issues pop up unexpectedly.

Get to the Manual Process

Usually, paper jams inside the laser printer occurs in both paper feeding trays and output trays, on the fusers, toner cartridges, or other places where the paper makes contact with the roller. Open the door of the printer to access the stuck paper, and have a look inside to know where exactly the paper is stuck. Grab the toner cartridge handle and then pull it out gently in order to see if paper may have jammed around it. If so, replace the cartridge once you clear the paper.

Put out the Jammed Paper Sheets

Go gently on the paper as well as on the laser printer while doing this step. To ensure that no damages occur to the printer, try to take out the paper in the same direction it feeds paper. Pulling paper in the wrong direction may damage the functionality of the printer. Further, be mindful of the fact that no paper bits are left inside the device to avoid a reoccurrence of errors or any potential damages. Once you are done clearing paper jams inside the laser printer, turn on the device and wait until it resets automatically before you start printing again.

How to Troubleshoot Wireless Printer Network Connectivity Errors

Troubleshoot Wireless Printer

Network Connectivity Errors

If users skip configuring network settings such as IP address when setting up their wireless printer for the first time, printing errors may occur during usage. Wireless printers are best configured in static IP, as Windows won’t receive timely information when the dynamic IP changes. This will cause connectivity errors and printing issues in Windows PC connected to your home network. This is why you may need to configure a static IP in the system. Follow the below steps to troubleshoot wireless printer facing network connectivity errors.

Select a Valid Internet Protocol Address for your Wireless Printer

Firstly, you need to sign in to the wireless router. For that, launch a browser in your Windows PC and enter the dynamic IP in the address bar of the browser. Once you log in to your router, find the DHCP Server and select Start IP Address.

Have a look at the Maximum Number of DHCP Users and add that number to the final two digits of your Start IP and a further two. For instance, if the IP ends in 50 and the no of server users 20, then the final two digits of your new static IP will be 72. You should also keep the other portions of the IP starting with 192 as the same and only change the final two digits.

Configure the Static IP with your Printer

Troubleshoot Printer

Valid Internet Protocol Address

Select Display Wireless Summary by navigating through Settings on the display of your wireless printer. The navigation path might be Setup > Network > View Network Settings > Display Wireless Summary in your printer. After that, open the browser in the PC, enter the new IP on the address bar and press Enter on the keyboard. This will lead you to the web server of your printer. Look for Wireless under Connections in the server’s page, select IP Configuration, and follow the below steps.

  • Choose Manual IP Address and enter the new address, which you configured for your printer. Enter 255.255.0 in Manual Subnet Mask and the IP of your wireless router in Manual Default Gateway.
  • Enter 4.4.4 in Manual Preferred DNS Server and in Manual Alternative DNS Server. You can skip this step if you do not receive firmware updates when your wireless printer is online, and instead check Automatic DNS Server.
  • Save the settings.

To troubleshoot wireless printer network connectivity error fully, you need to enter the static IP in printer driver’s port. For that, right click on the printer name, choose Properties, and enter the details in the designated section.

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