Category Archive Printer Issues

Steps to Run the Printer Self-Tests

How To Fix Printer Spooler Error

Run The Printer Self-Tests

There are different types of printer issues, and in most cases, the print spooler will be at fault. Hence, it is common for people to mull over the topic how to fix print spooler error. Worry not, there are many printer self-tests to identify most of these errors. You can refer your printer manual in order to perform the self-test. Alternatively, follow the steps given below to run the software self-test so that you can figure out whether your computer can detect the printer and it is able to do the print jobs.

For Microsoft Windows 7, 8, and 10 Users

  • Open the Control Panel. In the dropdown list, double-click on the Printers, Devices and Printers, or Printers and Fax The option varies in different OS versions. Then, a list of printers connected to your computer will appear on the screen.
  • From the list, right click on the printer you would like to test and select the Properties or Printer Properties In the case that you are not able to see the printer, it indicates that your printer is not properly installed.
  • If you see the printer listed, click on the Print Test Page button in the Properties

Print Spooler Keeps Stopping

  • Check whether the printer can print the test page; if yes, the computer can detect the printer and the software is set up properly. In case you are not able to print, contact printer tech support team for advanced troubleshooting.

For the Older Versions of Windows

If you are using an older version of Windows such as Windows 3.x, Windows 95, MS-DOS, Windows NT, or Windows 98, follow the steps given below in order to run the software test.

  • Go to the Windows command line or MS-DOS prompt
  • Type cd\ in order to go the root directory
  • Type dir>lpt1 in the root directory, so that you can reroute the directory to the printer. If you are able to print the directly listing after this step, your printer is installed properly. Else, check the operating system troubleshooting methods in the manual.

It is also recommended to check if the printer drivers are up-to-date as well, if your printer is not working correctly. Contact a reliable printer repair services provider for more tips on how to fix printer spooler error.

How to Install Printer Software

How To Fix Printer Spooler Error

Install Printer Software

Printers are essential in offices these days. However, setting one up can be hard if you do not know what you are doing, or how to fix printer spooler error. What you need to know is that there is a software that allows the printer to be controlled easily, but this has to be installed first. This holds true for almost any type of printer, from specialist photo printers, to technical plotters. Following are five of the things you should do.

Read the Manual

You will not believe how many people skip this step and rush on to installing or connecting parts. The manual is there for a reason. You will need to follow what it says. Aside from specific instructions on how to get the most out of the machine, you can also get the specifications of your printer from this small book.

Connect the Computer and the Printer

With most printer brands, there are two ways that you can connect the printer. One is through a wireless connection, while the other is through a USB connection. Either way, you should make sure that the connection is made, or else the printer will not work.

Turn on the Printer

Printer Brands

Slow Printing Problems

This explains itself. No one needs to be told that a device that runs on power must first be switched on for it to work. Ensure that you plug the printer into the correct power source, and that it is getting the correct voltage, so it does not fry.

Wait for the Operating System to Recognize the Program

The printer software can be installed after downloading it or transferring it to your computer from the disc given with the package. At this point, the computer’s operating system will begin to automatically detect whether the two are compatible with each other. Sometimes they are, and sometimes they are not.

Install the Printer Software

After the OS detects the software or the program that you have connected, you will see some instructions on the screen. Other than that, you will also see terms and conditions from the manufacturer. After accepting these, hit Install and wait for the time it takes for the program to become fully functional.

After you install the printer software, it is possible to send commands from your computer to the printer. This can be for operations including cleaning, scanning, copying, and printing. Just be sure to note down the license key of the software after buying it.

How to Troubleshoot Low Ink Error Message in Windows

Printer Spooler Error

Troubleshoot Low Ink Error

A low ink warning occurs despite the ink cartridge having sufficient ink for printing needs. Thus, the warning misleads a Windows user to think soon-to-be empty cartridge soon requires a replacement. However, much like temporary print spooler service not running issues, even troubleshooting a low ink warning is a matter of following some routine steps to bypass the low ink error in Windows 8. Follow the troubleshooting steps mentioned below to fix the issue.

  • Right-click on an empty space on desktop and select All Apps from the context menu.
  • Select the icon of the print application of your model of the printer being connected to the Windows computer. Else, you may have to select Printer Configuration from the menu that pops up on right-click.
  • Click Configuration on the toolbar of the application that comes bundled in the printer. Instead, if the printer app shows an option titled Estimated Ink Levels somewhere other than the toolbar, click it.
  • Wait until the Printer app confirms connection between the Windows PC and the printer device. Alongside that, the application would also double-check remaining ink levels.

Low Ink Error Message in Windows

You will come to know that if your inkjet printer model has sufficient ink or whether the warning was a perfunctory one being popped up much to your annoyance. If that is the case with the printer, following the advanced steps mentioned below for the misleading low ink warning.

  • Click Advanced Settings or a similar link that denotes the warning.
  • Choose Do Not Show the warning or any similar options that pops up automatically and then confirm the same following on-screen prompts, when the warning shows. After that, quit the printer application installed in Windows 8.

Manual Workaround to Reset the Printer

This seems to work in certain branded inkjet printers, so try it out to troubleshoot the low ink warning if other options fail. Note that it may pop up as low ink reminder, insufficient ink, or something like that. This step is done to soft reset the printer and clear its memory.

  • Press & hold down Reset button or Resume button on control panel of the printer for 10 seconds. It is easy to find this particular button, as a light would flash upon the warning on Windows.
  • When done, reconnect the printer to the PC and do a test print to confirm that the issues are resolved.

Some Workarounds to Troubleshoot Incorrect Printouts in Windows PC

Printer Spooler Error

Troubleshoot Incorrect Printouts

If an error happens with documents being sent to the printer, it may cause scrambled text or unknown symbols to form on the printout. If this printing issue occurs repeatedly, the cable interface, its bundled software or the particular file you are trying to print may be to blame. Follow any of the below troubleshooting steps if your printouts turn out incorrectly.

Ensure Connections Work Fine

Firstly, try restarting both the PC and printer. Certain branded printers keep memory despite turning off, so you would have to unplug it from the wall socket and wait a few minutes prior to reconnecting it with the PC. Try taking a printout after establishing a new connection. If it fails to resolve the issue, try swapping the present USB cable that connects the printer to the PC. Make sure the labeling of the USB cable mentions it compatible with your printer. If you are using a USB hub to connect the printer to PC, unplug its cable and connect it to the USB port of the computer to rule out loose connections in the USB hub.

Install Latest Printer Drivers and Output Print Management Software

How To Fix Printer Spooler Error

Common Printer Issues

If bugs exist in either the printer driver or the software that has output print management capabilities, the printout may turn out incorrectly. If you install incorrect drivers for an unsupported printer or wrong OS update in the PC, it may cause this issue. So, it is best to download and install latest version driver of your printer model from its manufacturer website. Even if you have installed the latest printer driver in Windows, install it anyhow, since the update may have bug fixes that would replace corrupted files.

Change the File Font in Control Panel

A font file or a text document may render fine on the PC, but if it is corrupted, it may cause strange characters on the printout. To work around that, create a sample document with a distinct font and test print it. If it resolves the issue, change the font in the document you previously encountered strange characters to one that worked. However, if you cannot take a printout of any document in that specific font, navigate to Printer Properties and set its resolution to a lower one. If you still cannot print a document in that font, navigate to Fonts in Control Panel and try reinstalling it from its source.

Ways to Troubleshoot the ‘Local Print Spooler Service is Not Running’ Error

Local Print Spooler Service Is Not Running

Print Spooler Service Not Running

One of the most common printer issues in offices and homes shows up with an error message saying, local print spooler service is not running. It asks you to either restart the spooler or restart the machine to fix the problem. In cases where this is not enough, you can try something else.

First off, the error occurs on Windows 7, 8, and 10 machines, and only when the spooler service is disabled for some reason. This service is in place to help users add printers, print documents, and keep tracks of files that are in the print queue.

After restarting your PC, you will find either that the print spooler service is back to running normally, or that it still has a problem. If the error still shows, the printer spooler will need to be manually restored as an auto-launch service.

  • Go to the Start menu and type in service. You will see a Services result under Control Panel, so open that. Here you will find all the registered services. Type in print to find Print Spooler fast, and right click on it. Select Start. If this option is grayed out, move on to the next step.
  • Print Documents

    Common Printer Issues

    Go to the Start menu and type in msconfig, then hit Enter on the top result. This utility controls the actions that happen when the computer boots (this includes the services that are launched at startup, as well as the drivers that load. If you did not know, drivers are software that communicate directly to the hardware connected to the computer and make them usable, such as the CD drive, the printer, the webcam, etc.). If the UAC settings were left as the default, then you will have to give permission to run the utility by typing in the administrator’s password.

  • This will open up System Configuration, where you will see many tabs including Services. Choose that, and find the spooler service by typing print. When Print Spooler comes up, ensure that its box is left checked. Considering you have the spooler issue and saw the error message, this may be unchecked at first. Change that, and hit OK to save the change.
  • After this, restart the computer. Provided the spooler was the only cause of the error you saw at the beginning, the problem will have gone away.

Everything that relies on the print spooler service will be back to functioning normally. This includes print jobs, the option to add printers, etc. If not, get in touch with printer tech support for help.

Manually Clearing the Print Queue in Windows

Local Print Spooler Service Is Not Running

Manually Clearing Print Queue

Ever had to deal with the printer not printing as and when you want it to? Sometimes, you are just stuck waiting for the printing to happen, but the job will not go through. There is a plethora of reasons why this happens with print jobs, like maybe the local print spooler service is not running, but usually, it is the most obvious reason that is the culprit: a stuck job in the print queue.

Any number of causes can be behind this. If, for instance, you had tried printing something a few hours before and the printer was off, and you then forgot about the whole thing. What happens then is that you come back to make another print, but the new job gets stuck behind the old print which never happened. The new job simply gets added to the queue.

You can also try manually deleting the old print job, but this isn’t guaranteed to work. If it does not, that means you will have to clear the print queue. Below are steps to make sure that gets done right.

  • Print Queue

    Common Printer Issues

    Head to Start, then Control Panel, followed by Administrative Tools. Run Services.

  • Here, move down until you see Print Spooler, and when you do, right click it and choose Stop. For this, you will first need to have logged in as administrator. When you hit Stop, it means no printouts can be made on printers hosted on the server.
  • After that, go to the C:\WINDOWS\System32\spool\PRINTERS If the C drive is not the one in which Windows is installed, then go to %windir%\System32\spool\PRINTERS by typing this into the Explorer address bar and hitting Enter.
  • Select and delete all the files here. This is supposed to clear the print queues. If it is being done on a server, you may want to first ensure that there are not any print jobs currently being processed on the other printers. Otherwise, carrying out the steps mentioned above will delete those jobs as well.
  • Head back to Services and find the print spooler service. Right click on this, and from the drop down menu, choose Start.

This should let you print without any issues. You could alternatively use a script type out in Notepad saved as a batch file. The commands are as follows:

net stop spooler

del %systemroot%\System32\spool\printers\* /Q /F /S

net start spooler

The first command stops the spooler service, and the third one restarts it. The middle command deleted everything in the print queue without asking for confirmation.

How to Clear Stuck Print Jobs in Print Queue in Windows PC

How To Fix Printer Spooler Error

Clear Stuck Print Jobs

A printer may stop functioning unexpectedly due to several reasons, including stuck print jobs. If a system’s hardware is working fine and yet printing will not work, first you have to clear print jobs stuck in the spooler.

When users sent multiple files to a network PC, the print queue keeps a list of printing tasks being requested and the respective data of such files in a temporary storage area in a system’s memory called as a print spool. This way, once a shared printer completes a print job, the system sends the next one in the queue from the print spool. If this queue gets backlogged due to sending plenty documents for printing, first you would have to clear the print queue on Windows instead of the printer’s inbuilt memory.

Note that a networked laser printer of a particular brand may also have inbuilt memory. To cancel print jobs from the queue, open Devices and Printers in Control Panel on Windows 7 or later, right-click on the respective printer icon, and select See What’s Printing. Then open the Printer menu, choose Cancel All Documents, and click Yes to confirm the same. It should clear in seconds but if some jobs backlog in the print queue, restart the computer to clear its memory.

Print Spooler Error

Common Printer Issues

Yet again, if the printer will not function despite canceling print jobs and restarting Windows PC, you would have to clear the printer’s active memory. For that, switch off the printer and unplug it from the wall socket. Leave the printer like that for 60 seconds prior to plugging it back on to ensure its inbuilt memory loses power. Once you turn it back on, wait until the printer completes startup and Windows detects the hardware, prior to sending new print jobs.

A high-end printer saves set-up info to a memory that lasts even if users unplug it. Such information may comprise of paper and network settings. Clearing such permanent memory by rebooting the printer by pressing dedicated a button would revert the printer settings to factory defaults. This is known as a Hard Reset. You can restart the printer to clear its inbuilt memory and troubleshoot lingering or backlogging data. Use it as a last resort only if canceling print jobs and restarting the system fails to clear stuck print jobs.

How to Fix Printer Driver Issues on Windows

Print Spooler Keeps Stopping

Printer Driver Issues

Several computer users who recently upgraded the operating system on their PC or laptop to Windows 7, 8, 8.1, and 10 complained that their computer printer is not working properly. If you are experiencing print spooler keeps stopping error and other common printer issues after upgrading to a new operating system, then the printer driver you are using might not be compatible with the new Windows operating system. In addition to that, these kinds of issues also occur due to improper installation of printer driver software.

So, the first and foremost thing you should do is to check if your printer driver is compatible with the new operating system or not. If you have no clear idea on how to check that, it is best to seek the help of expert printer support technicians. However, customers who are planning to fix the issue on their own should update their printer driver, as it may resolve the issue. Below are a few simple steps that will enable you to fix printer driver issues on Windows.

  • Start your PC and then go to the official website of your printer manufacturer
  • You will need to check whether the printer driver is compatible with the latest operating system that you have installed on your PC.
  • If yes, simply download and install the newly released printer driver
  • Wait for the download to complete, open the downloaded file, and then install it on your PC.
How To Fix Printer Spooler Error

Common Printer Issues

On the other hand, if your printer driver is not compatible with the Windows operating system that you are using, simply download the latest available update and check whether the issue is resolved or not. If not, consider getting in touch with printer support technicians.

You should take note of the fact that some computer users might also experience a ‘printer driver is unavailable’ error once they have upgraded their Windows operating system. If you are stuck in such a difficult scenario, then you should initially reinstall your printer driver. If that troubleshooting step does not help you to solve the issue, then you will probably need to install all the newly available updates for your new Windows operating system to resolve the issue. Expert printer support technicians will remotely access your PC and update your computer system to the latest version available.

The Need for Fast Printing in Offices

How To Restart Print Spooler

Slow Printing Problems

Many offices these days are trying to become paperless, but there are several reasons why printouts will always be essential. One of them is that regulation and compliance require documents to be stored as hard copies. In many industries, especially legal, you can find no way to get around this and this makes fast printing a necessity in many of the offices.

What makes a difference is that files on paper are easier to read and make changes to. Even employees would prefer to read large amounts of data on paper instead of digitally, especially if they cannot access digital data when out of the office.

Slow Printing Problems

Since it is all but impossible to get rid of the need for printing in offices, businesses may as well put efforts into ensuring that their printing is done fast and right. You may already know how to restart print spooler queues, in which case you also know that this is one of the main issues in office printing these days.

Sometimes, when an employee sends a large print job to the printer and it does not print, it may give them cause to think that the job got lost en route. If they are relatively ignorant, they will try to send it again, which will then cause toner and paper wastage when all of the prints come through. It would also hold up further print jobs in the queue.

Print Queue Congestion

Common Printer Issues

One other issue is when trying to print images, which are embedded in documents, which while not large themselves, get converted by the printer into something several times the size of the original file.

Restoring Fast Printing

Most companies are in need of a way to speed up their printing process, although this can be difficult because of the changing ways in which an employee accesses office data these days. Remote access is one of the staples for many of them. Sufficient bandwidth is required in the office if that is to work without any hitches, and if the option of printing needs to be available to everyone; it would raise overall operational costs also.

One of the better features you can have is the compression of data sent to the printer, so that the speed at which the print job arrives is much higher, and the bandwidth required is less. Businesses should be on the lookout for solutions that enable faster printing and less print queue congestion, so that work does not get interrupted in the office.

How to Solve Spooler Issues in RDP

Local Print Spooler Service Is Not Runningq

Solve Spooler Issues

The Remote Desktop Terminal services in Windows operating systems make use of printer redirection to conduct print jobs inside the terminal sessions. If you install or share a printer so that it works with a local computer, it gets rerouted to the remote desktop session host. Within the RDP session, this shows up as “redirected printer”. It is possible for users to utilize such a printer by directly sending it print jobs.

You can configure the redirection of the printer using Microsoft Easy Print, or alternately installing the drivers for the printer into the server. The latter is more preferred in big companies, because it is faster, and also produces more precise print jobs. However, it is seen to crash the printer spooler on the RD session host. If you get the local print spooler service not running error, you can do the following.

How This Can Be Solved

Printer Redirection

Common Printer Issues

There may be no permanent solution to the problem, and Microsoft has not given out any information on supported printers for RDP redirection. One way to figure out which models work is by testing each one. If the host spooler has already crashed, use the below steps to fix it.

  • Uninstall the printers, beginning with what you installed last. Navigate to Program and Features and remove the printer package. See if the driver is displayed in Printer Properties, and if it is, remove it.
  • Remove the print drivers, which you suspect. This may depend on a model being old, or you having installed an old or similar driver in the server. Get rid of such drivers from Print server properties.
  • The drivers may need forceful removal in the event they do not fully uninstall. That means you will have to delete the registry keys in use by the driver, and be careful while you are at it. Make a backup before you make changes to the registry. Go to the following key and delete drivers from there: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Printers
  • You may have third party print monitors installed, which will need to be removed. Head to the following key in the registry and if you find print monitors of the 3rd party variety, delete them: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Monitors

After you have successfully removed the printer driver from the system, the spooler service should begin to work normally. The application event log can be checked every once in a while for spooler errors; usually, spooler crash is represented by event ID 1000. The problem can also be avoided by only getting drivers, which match the client computer.

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