Category Archive Printer Issues

How to Fix Printing Issues Related to Word Documents on Windows 7

Local Print Spooler Service Is Not Running

Common Printer Issues

Printing issues on MS Word can be particular to specific templates or documents. In case you come across an error that indicates printing problems related to a Word document, try the below troubleshooting steps to fix it. Note that one of these troubleshooting steps can be used as a last resort to resolve a printer spooler error as well, so that is not specific to just printing issues on Word, but a general one.

Take a Test Printout of Other Word Documents

In case you cannot print a document on MS Word, close it and print a new one instead. This can confirm if the problem is specific to only the document or caused by a corrupt template. Follow the below steps to create a new document on MS Word 2010 and test print the file.

  • Open the word processing software, click File button on the top left corner, and choose New. Then, a new dialog box will pop up on the computer.
  • Under its Templates section, make sure that Blank document is selected, and click on Create
  • Enter some dummy text in the document, and use the Ctrl + S shortcut key combination to save the file on the desktop your computer.
  • Now with the new document open, press and hold down Ctrl and P keys simultaneously, and click OK to confirm Print.

Test Printout

In case the test print is successful, you need to create a fresh custom template to fix the printing error. However, in case you cannot print the new file as well, try the next step to troubleshoot the issue.

Rename the Template Titled Normal.

  • Exit MS Word, and press the Windows button on the keyboard to open the Start Menu.
  • In the search box, type Normal followed by .dotm extension.
  • Once with an exclamation mark appears on the search results, right-click on the file, click Open File Location, and then manually rename it to Normal.old

When done, open the new document again, and see if you can print the file now. Yet again, note that you may not be able to print other documents created by means of the previous template. To find out which template created the documents with printing problems, follow the steps mentioned below.

  • Open the Word document you cannot print, and click on the Developer tab on the Menu
  • Choose Document Template on the far right, and check which one is mentioned under Document Template
  • In case you cannot find the Developer tab, click File button, choose Word Options, and select Show Developer tab in the Ribbon

Windows Excel Options

Create a Fresh Custom Template

In case the Template mentioned under the first tab is not Normal, create a new one on MS Word 2010. For that:

  • Click File on the upper left, and choose New.
  • Under Templates, click on Blank Document and click Create

Create A Blank Document

  • In the new document that pops up, create a template the way in which you want that to appear.
  • Then, navigate to File > Save As, and choose Word Template from the Save as Type drop-down menu. Enter a name for the custom template and click Save.

Save As Word Template

  • Now click on File in MS Word, and choose New. In the dialog box that pops up next, choose My Templates. Then, choose the template you created earlier and click OK.

Advanced Troubleshooting Steps for Printing Issues

Use the below step as a last resort to troubleshoot printing problems on Windows; this is applicable for issues such as local print spooler service is not running. Note that to resolve the print spooler error, first you need to try restarting it. If changing the spooler’s properties or settings does not fix the error, you might have to reinstall the printer driver as well.

Delete and Reinstall the Printer Driver

  • Exit all running programs on Windows 7, click Start, and choose Devices and Printers from the Start
  • Right-click on the default printer, and choose Remove Device. Double-check that the right printer is selected upon prompt, and click on Yes to confirm your action. Then, follow the on-screen instructions to complete the process.

Remove Device

 

  • After removing the installed printer on Windows and its related files, reinstall the driver. For that, click Start button, and go to Devices and Printers once again.
  • Now click on Add a printer button, and follow the instructions mentioned in the pop-up wizard to install the printer driver on Windows.

Add A Printer

After that, open the Word document that you cannot print and see to it if reinstalling the driver, even fixing print spooler error in the process, has cleared the printing problem on MS Word. If you are still experiencing the error, get in touch with our printer tech support team for further assistance.

Dealing with “Spooler Subsystem App Closed by Data Execution Prevention” Error

Printer Spooler Error

Common Printer Issues

Any computer problem that disrupts work is sure to get on your nerves. A printer spooler error is among the most annoying things you can come across when trying to print a document. You are left unable to print documents, and sometimes the screen shows a message saying: “Spooler subsystem app closed by data execution prevention”. Below are steps to take when the print spooler keeps stopping.

Solving a Printer Spooler Error Caused by Closed Subsystem App

  • The first order of business is to fire up Task Manager. You can bring this up by right clicking on the taskbar, or simply pressing the Ctrl, Alt, and Del keys together. After it comes up, go to the Process tab and choose Select Columns. When a dialog comes up, select the box next to PID (Process Identifier). Hit OK to save changes.
  • Go to the Start menu and choose Run. This will open up a command prompt window, where you need to type in net start spooler and hit Enter.
  • Go back to the Task Manager and in the list of processes, find spoolsv.exe.  This will show you the PID, which you should note down somewhere.

Task Manager

  • Bring up another command prompt window and type in ntsd -p [enter PID here] -g –G and hit Enter.
  • Wait for the process to finish, and after the prompt appears, type in ntdll!DbgBreakPoint:7c822583 cc int 3 0:001>
  • The last line will show the name of the specific dll file, which is responsible for the problem, such as HpTcpMon.dll, for instance.
  • If it is HpTcpMon.dll that you see, it means the problem is an old registry file that the new version cannot read. Manually remove the old data or simply rename the file by adding a letter at the end.
  • Wait for some time and start up the print spooler. Go to the Start menu and choose Run. This will open up a command prompt window, where you need to type in net start spooler and hit Enter.

Windows Administrator

This should resolve your annoying printer spooler error. If you wish to avail assistance with similar or other printer issues, give us a call on 844-203-1916. Do not spend hours trying to figure out how to solve a strange problem when our certified experts can take care of it for you.

How to Fix the Local Print Spooler Service is Not Running Error

Local Print Spooler Service Is Not Running

Common Printer Issues

Several computer users who are using Windows 10 operating system on their PC recently complained that they are experiencing a number of printing issues. In most cases, the use of an outdated printer driver is the major culprit behind most of the printer spooler errors that computer users are experiencing. So, you will need to ensure that you have updated the printer driver to the latest available version.

However, some users who have updated their printer driver complain that the local print spooler service is not running error is preventing them from printing documents from their PC. Users who are experiencing this printer spooler error should consider seeking the help of an expert printer support technician. However, if you are planning to fix the error on your own, then below are a few simple troubleshooting steps that will help you to do so.

Restart Print Spooler Service

  • Simultaneously press the Windows and R keys on your keyboard to open the Run command box. Type in services.msc and hit the Enter key.

Windows Services

  • Locate Printer Spooler option from the list of results and then check the status of this service.
  • If the Printer Spooler is not running, right click on the option, and then select Start from the menu to start the Printer Spooler

Printer Spooler Settings

 

In some cases, the printer spooler service in your computer might not start due to issues with dependent services. If that is the case, then the below-mentioned steps will enable you to start the printer spooler service with ease.

  • Find the Print Spooler service option under the Services Right click on the option and then select Properties from the list of options.
  • Look for available services under This service depends on the following system components field. Enable all the services and make sure to set the Startup Type of each service to Automatic.

Printer Spooler Properties

Once you have enabled all the printer spooler depending services, see if you are able to start the printer spooler service in your computer. If you are unable to do so, then it is best to get in touch with our printer support experts to resolve the local print spooler service is not running error. Call 844-203-1916 for immediate help with your printer problems or start a live chat session now!

How to Fix the Print Spooler Service Not Running Error

Print Spooler Service Not Running

Common Printer Issues

Several computer users who recently updated the operating system of their device to Windows 10 complained that they have been experiencing print spooler service not running error regularly. If you are one among them, then you need to realize the fact that the printer spooler error that you are experiencing might be due to the use of an outdated computer printer driver. So, update your printer driver to the latest available update, as it might help you to solve the issue.

It might come as a surprise to many people when they hear the fact that several users even the ones who use computer printers on a daily basis have no clear idea on what printer spooler is. In simple words, printer spooler can be defined as a Windows service, which serves the crucial function of managing all the print jobs that users send to the printer. If the service is not functioning, then it means that your computer printer is not working.

The print spooler service not running error is one of the most common printer errors and it affects thousands of computer users on a daily basis. However, the good news is that you will be easily able to solve the print spooler service not running error through a few simple troubleshooting steps. If you do not know where to begin, we have got you covered.

Restart the Printer Spooler Service

  • Simultaneously press the Windows and R keys on the keyboard to start the Run
  • Type services.msc in the command box and then press the Enter key. This will open the Services window.

Windows Services

  • Scroll through the list of options until you see the Printer Spooler Right click on the entry, and then select the Restart option.

Printer Spooler Services

 

You will now need to run a test print job on your computer to see whether the print spooler service not running error is resolved or not. In most cases, simply restarting the printer spooler service enables users to fix most common printer errors. However, if restarting the printer spooler service does not help you to resolve the error, then you will need to reach out to an expert printer support technician for advanced troubleshooting.

How to Troubleshoot Printer Driver Related Errors

How To Fix Printer Spooler Error

Printer Driver Error

The driver software installed in a computer converts data yet to be printed or initiated for print into a format, which a connected printer can read and process. If the printer driver runs into any errors, it will render its function to a piece of software that requires troubleshooting for further functioning. If you are wondering how to fix printer spooler error or driver issues, it is recommended to uninstall and reinstall the incompatible or corrupt driver with the latest version.

Often, printing issues on a Windows PC, which are in connection with the driver, can be resolved by updating the software. Here are two methods for updating the printer driver after uninstalling the one not working.

Download and Install Latest Printer Driver

Most printer drivers can be downloaded from the websites of printer manufacturers. The only thing you need to keep in mind, to avoid installing incompatible drivers in the system, is to find the correct driver of the specific printer. Even if the manufacturer website is the same, you should download the driver of a particular printer model. After installing it, reboot the system for the changes to take effect. This piece of information can come in handy if you want to know how to fix printer spooler error.

Update Printer Using Windows Update

Once it is set up for that, Windows Update downloads and installs recommended updates for a printer. Follow the below steps to set it up for that:

  • Press Windows key on the keyboard, and type Windows Update on the Start Menu search box.
  • Open Windows Update from the list of Programs. In the Control Panel window that appears next, click on the Check for updates link on the left side of the window.
  • Depending on your Windows OS version, you may have to choose View available updates page and click on Install option for the driver you need to install.

Windows Update

If you need to enter a password for confirmation or if Windows prompts you to type it, do it as per the instructions. If a dialog box stating that printer driver has been installed rightly, you are good to go. However, if you come across any printer issues, it is better not to try tweaking any more settings on your own; instead, get in touch with expert printer service technicians for quick assistance.

How to Install a USB Printer Driver on Windows 7

Printer Spooler Error

Common Printer Issues

There are many benefits to reinstalling a printer driver on Windows. For instance, this can be used as a last resort to resolve printer spooler error, or any other recurring printer issues. Below are the simple steps to install a USB printer on Windows 7; note that you need to download its driver package on the computer before starting with the steps.

Steps to Install Printer on Windows 7

  • Press the Windows button on the keyboard, and click Devices and Printers from the Start Menu.
  • In the new window, select a fax device or other printer and click Add a printer button that appears upon selection.

Device And Printers

  • In the next dialog box, click Add a local printer or one that is connected to a computer, not a network.

Add A Printer

  • A dialog box appears next prompting if you want to create a new port or use an existing one. Click Use an Existing Port, choose an available USB port, and click Next

Choose Printer Port

  • In the screen that appears next, choose how you are going to install the printer driver.

If Windows 7 has Listed the Printer

If your computer has mentioned your printer brand in the list of printers, you can choose the respective printer manufacturer from the left side of the screen and its model from the right. If both the manufacturer and printer model is listed, you need to select both and follow the on-screen instructions to complete driver installation. However, not all printer models may appear even if the printer brand is listed, so you may have to install the downloaded driver package or do that using its driver CD.

If you have the printer driver CD, insert it in your computer’s CD Drive, and click on the Have Disk button. Then, follow the on-screen instructions to complete the installation. If you do not have a driver CD, close the open windows, and download the driver from the printer manufacturer website to manually install the setup file. If the downloaded file of printer driver is a zip, unzip it, and open the setup file to install the printer as per the instructions.

If you come across printer spooler error or printer driver is unavailable issues despite installing the correct and up-to-date driver, get in touch with our technical support team on the toll-free number to get more assistance.

How to Fix Printer Queue Will Not Clear Error

Print Spooler Keeps Stopping

Common Printer Issues

As you would probably know, all types of computer printers are equipped with a print queue. Print queue is one of the most important computer printer features that serve the crucial purpose of queuing documents for printing. However, in some cases, the print queue of your computer printer may get stuck or jammed. When this happens, users will not be able to print any documents from the device. Moreover, some users may also experience print spooler error and other issues.

Computer users who are experiencing this printer error will probably try to manually delete the documents from the print queue. However, in some cases, the Cancel option in their device might not seem to work. If you are stuck in such a difficult scenario, then it is best to try a few troubleshooting methods that might help you to solve the printer queue will not clear error and printer spooler error.

Clear the Print Queue

  • Ensure that your printer is off. If not, turn your computer printer off before proceeding to the next troubleshooting step.
  • Press the Windows key in your keyboard and then type in ‘services’ in the search box. Scroll down through the list of options until you see the Services option and then click on it.
  • Locate the Print Spooler option from the results and double click on it. This will open the Printer Spooler Properties dialog box on your computer screen.

 

  • Click on the Stop button to disable the printer spooler from your device. Close all the open windows and restart your computer.

  • When your PC reboots, open File Explorer and navigate to C:\Windows\System32\spool\PRINTERS. Press on the X button to delete the files from the folder.

  • Go to the Printer Spooler Properties window once again and click on the Start button in the window to turn the printer spooler on.

In most cases, simply clearing the print queue of computer printers allows users to fix the annoying printer queue will not clear error. However, if you are still unable to fix the issue or if you are experiencing printer spooler error, you should consider getting in touch with printer support technicians for help. In fact, contacting experts is the best bet if your print spooler keeps stopping.

How to Fix Can’t Remove Printer in Windows 10 Error

How To Restart Print Spooler

Common Printer Issuess

Computer printers have become a necessary device to both small-scale and large-scale businesses in the country. A number of employees use the computer printer at their home or office for their personal or work related needs. However, just like any other electronic device, computer printers might also encounter a few issues or errors.

Several users who recently updated the Windows operating system in their PC to Windows 10 recently complained that they are unable to remove their printer from Windows 10. This is a common computer printer error but the good news is that it can be easily solved.

Before you move to any troubleshooting steps, you need to ensure that you have updated your printer driver to the latest available version. If not, then the first thing you need to do is to update the driver. Most of the common printer errors including printer spooler error can be easily fixed by updating the printer driver.

Computer users who are using the latest available printer driver update but still experiencing printer errors should get in touch with expert printer support technicians for help. However, if you know the basics, such as how to restart print spooler, following the below troubleshooting steps might help you to fix the “Can’t remove printer in Windows 10” error.

  • Simultaneously press the Windows and S keys in your keyboard and then type in printers in the search box.
  • Select the Devices and Printers option from the list of options. Select on one of the installed printers on your device and then click Print Server Properties.

Device And Printers

  • You will now need to locate the Drivers tab in the next window. Once you have located the option, click on it, and then select the printer that you want to remove from your PC or laptop.

Printer Drivers

  • Click on the Remove button and select the Remove driver and driver package

Printer Server Properties

  • Once you have removed the printer, click on Apply and then on OK to confirm your decision.

If you lack the knowledge to perform the above-mentioned troubleshooting steps or you do not know how to restart print spooler, it is best to reach out a professional printer support technician for help. Call the toll-free number listed above or start a live chat session for immediate help.

How to Fix the Print to PDF Feature is Not Working Error

How To Fix Printer Spooler Error

Common Browser Issues

As you would probably know, a number of useful features are available to users who have updated the operating system on their PC to Windows 10. The latest Print to PDF feature is one of the best features offered by Windows 10. If you are a person who has to print out lots of documents every day for work or personal needs, then this feature will be of great help to you.

This handy Windows 10 feature allows computer users to print anything on your PC in PDF format. However, the issue is that several users recently complained that the Print to PDF feature is not working on their device. If that is the case, then it best to get in touch with experts to deal with the issue. Besides, see if print spooler keeps stopping, and troubleshoot the error if you know how to fix printer spooler issues. If you do not know how to perform the troubleshoots, ask the tech support team to do that as well.

The expert printer support technicians will perform a number of printer troubleshooting steps to ensure that the Print to PDF feature is not working error is fixed. Yet sometimes, a simple disable-enable can fix the issue. Below is how to do that; you can try it before you get in touch with the tech support professionals.

Disable Print to PDF Feature and Enable it

  • Simultaneously press the Windows and S keys in your keyboard and select Windows features.

Windows Features

  • Choose the Turn Windows features on or off from the list of options in the menu.
  • Scroll down through the Windows features window until you see the Microsoft Print to PDF
  • Disable the Microsoft Print to PDF print option, click OK, and then restart your PC.

Print To PDF

  • You will now need to repeat the same steps and enable the Microsoft Print to PDF print Save the changes by clicking on OK.

Once you have enabled the option, check whether the Print to PDF feature is working on your PC. In most cases, disabling and enabling the feature helps computer users to fix the Print to PDF feature is not working error. However, if you are still unable to resolve the issue, it will be better to leave the job to our printer support experts. Besides, our tech support professionals know how to fix printer spooler error as well, so they will be able to help you in no time.

How to Fix Error Code 0xEA in Epson Printers

Print Spooler Keeps Stopping

Common Printer Issues

Epson makes quality printers of all types, which find use in many offices and homes. Their printers are relatively affordable, deliver quality printouts, and last longer. However, every once in a while, a user may stumble into the odd printer issue, which may be caused by a variety of reasons including use of the wrong kind of paper.

Error code 0xEA is one of the common problems with Epson printers. The problem usually occurs when care is not given to the way the packaging materials are removed. It is just as bad as when the print spooler keeps stopping for no reason, but luckily, the fixes for this issue are simple, and work 6 times out of ten. The root of the issue is either packaging material jamming the cartridge caddy, or misplacement of the cartridge inside the printer.

Method 1: Remove the Jammed Paper

If there is any packaging material left inside the printer, this will need to be completely removed, with care. After that, it is important to see if there is any paper jamming the machine. For that, open the printer up and take a good look inside. Ensure that there is not any paper, tape or materials stuck to the inside. Make sure the cartridges are sealed in properly.

Method 2: Reseat the Cartridges

Printer Support

Slow Printing Problems

This should help in case the above method did not do anything to resolve the issue of error 0xEA, which is worse than when the print spooler keeps stopping. After you remove the packaging materials from inside the printer, you should reseat the cartridges.

  • First things first, the printer needs to be turned off. Only after this should you take all the cartridges out. Inspect them thoroughly to ensure none of the packaging material is on them. If you find nothing, reseat the cartridges before checking them again.
  • Turn the printer and see if the error shows up this time. If not, you are in the clear, and can start using the machine to take printouts for your home or office purposes.

If the above methods did not solve the problem for you, it may be a good idea to call a printer support technician. An experienced professional can resolve error 0xEA in a short time, and will be available 24×7 to help you with any other such printer problems as well.

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