Category Archive Printer Issues

Solutions To Print Server Print Spooler Service Is Not Running

Print Spooler Service Is Not Running

Print Spooler Service Is Not Running

Problems with the print spooler service can cause stability issues like crashes and they can be frustrating when you want to do a print job. It manifests in different ways like print spooler error, the print queue locks up randomly, the print spooler service hangs taking down all the queues, etc. This can be due to heavy print or server load or even due to the specific print job. Most of the time these happen as a result of driver issues or bugs. The purpose of this article is to better understand print spooler crashes, read on to know more.

An Overview About Print Spooler Crashes

As mentioned earlier, most of the print spooler crashes are due to corrupt or bad drivers especially on Windows, this is because it has a monolithic architecture unlike other architectures like Linux. By this, we mean that it functions as a single process, hence the driver code is loaded into the spooler process address space. So, any issue with the driver code will not only crash the current job but all the queues or server spooler as a whole affecting all the printers.

Rendering Locally

The codes of printer drivers mainly deal with rasterizing/rendering into languages like a postscript, PCL, etc. So, if there is any bug it is most likely associated with this area. So, in a print server, the task of rendering is transferred to the workstation, this increases the stability of the server. Any issue with the rendering code of the driver will be limited only to the individual workstation and will not affect other printers.

Disable Bidirectional Support

If you are able to identify the print queue of a printer causing problems, then you can try turning off bidirectional support for the port, shared below are the steps to do it.

  • In the print server, select the Start button and open Settings.
  • In settings window select Printer and open Properties.
  • In the Properties window, select the Ports tab.
  • In it turn off Enable bidirectional support.

Good Drivers

Print Spooler Error

Print Spooler Error

The next way to avoid print spooler crashes is to use quality drivers from reliable vendors because one corrupt or bad driver can bring down the entire print server. If you identify or suspect that a particular printer driver is causing the issue, then host it on a different server.

If the print spooler service is not running due to a bad driver of one of the print queues, then you avoid by managing the Windows Driver isolation settings and shared below are the steps to do it.

  • Press Window key + R, in the Run dialog box type in “printmanagement.msc” and hit Enter key.
  • Select Drivers, scroll down to the driver that you want to manage, and right click on it.
  • Select one of the three driver isolations i.e. None, Shared, Isolated.

These are some of the ways you can resolve or avoid print spooler crash of print server, we hope that the aforementioned details were helpful to you.

What Is A Spooler SubSystem App?

Reset Print Spooler

Reset Print Spooler

“spoolsv.exe” is a file located in the “c:\windows\system32” in the file with description Spooler SubSystem App. This is responsible for handling print jobs in Microsoft windows, any issues with it cause issues like print spooler service not running or spooler error, etc. As you can see, it is an executable file that is required for running the print spooler process. So, it manages the system interactions with the printer and if you disable it you won’t be able to see the list of installed printers.

Is Spooler Subsystem App A Spyware, Virus Or Trojan?

As mentioned earlier, “spoolsv.exe” or Spooler SubSystem App is included in Microsoft Windows and like any other files, it can be corrupted by a virus, worm, or trojan. But, in such a situation it can be easily detected by antivirus programs and can be cleaned or fixed. Because it is a system file, you must not remove or delete it if it becomes infected. Also, there are many trojans, viruses, and worms that target the identity of this file to avoid detection. In some situations, it will use up memory, then you can remove the process from the task manager as it is not a critical process. For this, after opening the task manager, highlight the process and click the End Process button.

What To Do If “spool.exe” Process Is Showing High CPU Usage?

Sometimes when there are printer jobs in the print spooler, it will cause 99% to 100% CPU usage and it can be resolved by manually removing them. Shared below are the steps to manually reset print spooler.

  • Open the control panel.
  • In it click the Administrative Tools followed by Services.
  • In the list of Services locate Print Spooler, right-click on it select Stop.
  • After this is done, open the folder c:\windows\system32\spool\PRINTERS
  • Delete all files in this folder.
  • After that, open the list of services from Administrative Tools, right-click on it and select Start to re-enable the Print Spooler services.

    Print Spooler Service Not Running

    Print Spooler Service Not Running

If these steps did not resolve the issue, then it must be an issue with the printer drivers. In that case, you are advised to install the latest printer drivers from the manufacturers’ website. But, this can also happen if your system is infected with a trojan, worm, or virus and can be resolved by scanning with good antivirus software. Third-party software installed on the computer can also result in error by “spoolsv.exe”.

These are some important points that you should keep in mind when there are issues with print spooler services on your computer.

Some Common Questions About Print Spooler

Print Spooler Errors

Print Spooler Errors

Those who use printers must have come across print spooler errors or problems associated with it resulting in the printer, not printing. This is a program found in Microsoft Windows, newer android phones, and tablets that lets you do printing jobs and helps to finish the printing jobs faster. Many people seem not to know about it even though they have been using computers for long. So, the purpose of this primer is to give a general overview of print spooler, read on to know more.

What Is A Print Spooler?

A print spooler is an application that manages printing jobs sent from the computer to the printer or print server. It stores multiple printing jobs in a queue ensuring that they are done one after the other so you do not have to wait for individual works, this also helps to print large files. “Spool” is the acronym for simultaneous peripheral operations online.

How Does Print Spooler Work?

It allows the user to continue working uninterrupted without having to wait for the print job to finish. So, it spools the print jobs by directing the output of a user’s process in printing files from the print queue, also it makes an entry in the print queue for the job.

How To Fix Print Spooler?

For print spooler service not running error, you fix by doing the following steps.

  • Press Windows Key + R and open the Run dialog box.
  • In it type in “services.msc” and select “OK”
  • In the window that appears next select “Printer Spooler” service and in it change the startup type to “Automatic”.
  • After this, confirm the change, restart the computer, and install the printer again.

What Is Print Spooler Service?

Print spooler service is a system32 service of Microsoft Windows that is responsible for the management of print jobs sent to the printer or printer server for printing. Most of the time it works fine but at times due to the error or corruption of print files, it can stop working.

What Is a Spooler SubSystem App?

Print Spooler Service Not Running

Print Spooler Service Not Running

“spoolsv.exe file” is a Microsoft Windows system process and it is also known as “Spooler SubSystem App”. However malware, trojan, and other malicious programs use this file name to escape detection. The true “spoolsv.exe file” is located in “C:\Windows\System32” and if you find this file elsewhere it is a trojan or malicious file that must be removed.

We hope that the aforementioned information details clarified doubts about print spooler and how to fix print spooler error.

How To Resolve Print Spooler Error After Windows10 Update?

Print Spooler Error

Print Spooler Error

The print spooler is a windows program that manages the print queues and any problem to it can stop the printer from printing. Usually it displays in the form of “print spooler service error” “Operation could not be completed”, the “print spooler service is not running” and such errors. This can happen after you have installed Windows 10 updates. The errors can be due to corrupted print spooler service, so how do you reset print spooler?

There are multiple ways in which you can reset print spooler problems in Windows 10.

Method 1

You can run the Printer Trouble-shooter inbuilt in Windows 10, it helps you to detect latest printer drivers, update and fix them. This will fix any printer connectivity issues or will ensure that the services like Print Spooler are running fine. For this open the Windows 10 settings by clicking the Start Button. Now, select “update & security” and in it look for your printer model and select it. Run troubleshoot and after it restart windows to complete the troubleshooting action. In most cases this should reset print spooler service and there won’t be any problem with it.

Method 2

Sometimes print spooler error can be due to corrupted Print Spooler files and clearing them can resolve the issue. For this, first you have to know if there are any files in the print queue that can be found in the print spooler folder and if there are any clear them.

For this open the Run command box by tapping “Windows key + R”, type in “services.msc” and hit Enter. In the window that come next scroll down to “spooler services”, right click it and select “Stop”. Now using Windows File Explorer go to “C:\Windows\System 32\spool\PRINTERS” and if there are files in the folder, delete them all. Now, disconnect the printer from the computer and go to Windows services, scroll down to “spooler services” right click and select “Start” print spooler services.  Now, plug in your printer and try printing a document; the printer should print the document without much trouble.

Method 3

Reset Print Spooler

Reset Print Spooler

If the previous two methods did not work, then it might be due to corrupted printer driver and fixing the print spooler error will not resolve the issue of the printer not printing. For this, first you have to completely uninstall the printer software and drivers from the “control panel”. After uninstalling it, restart Windows, download latest printer software and drivers from the manufacturer’s website and install it.

These are some ways in which you can reset print spooler if the printer is not printing.

How To Reset Print Spooler On Windows 10?

Reset Print Spooler

Reset Print Spooler

Sometimes when you try to print a document your printer won’t print because a previous document is present in the queue. Even if you try to print other documents to check, they would still remain in the queue. This can be annoying as there is no print spooler error message, and the status is “Printing.” This happens because, in Windows the print files are first sent to the program print spooler to manage it before being sent to the printer. The files stay in queue when there is a problem with a file which forces other files to be printed to remain in the queue.

Shared below are some details to reset print spooler; read on to know more.

Before resetting the print spooler, try deleting the print job as it can resolve the issue in most of the scenarios; to do it, follow the steps below.

  • Go to “Settings” by clicking the Start button
  • In the settings window select “Devices” and in it select “Printers & scanners”
  • Now, click on “Open Queue” and select the file causing the error
  • “Cancel” the print job

If this does not resolve the issue then cancel all print jobs from the “Printer Menu” and if the problem still persists, then switch off the computer. Unplug all the cables and plug them back, switch on the system and wait for it to reboot. If the problem is not yet resolved then execute the following solutions to reset the print spooler.

Solution 1

As the previously mentioned simple fixes did not work, you will have to manually clear the print queue. You do it by following the steps below.

  • Switch off the printer
  • In the Windows search bar on bottom left type in “Services” and hit Enter.
  • In the Services window, scroll down to “Print Spooler” and double click it.
  • In the window that appears, click on “Stop” and it will disable the Print Spooler.
  • From the taskbar open Windows File Explorer and go to “C:\Windows\System32\spool\PRINTERS” and you will arrive at a folder that contains a log of print queue documents.
  • Press “Ctrl+A”, select all the files in it and Delete.
  • Following the previously mentioned steps open Print Spooler dialogue box and click on Start to turn on Printer Spooler.
  • Turn on the printer and print a document.

Solution 2

Print Spooler Error

Print Spooler Error

You can also clear the print queue using the command prompt, follow the steps below to execute it.

  • Switch off the printer
  • Hit Windows key + X
  • To switch off Print spooler, type in “net stop spooler” in the Command Prompt (Admin) window and hit Enter.
  • Type “C:\Windows\System32\spool\PRINTERS” and hit Return key; the print queue will be erased
  • Type “net start spooler” and hit Enter; it will turn on print spooler
  • Switch on the printer and print a document

These are the two of the ways in which you can reset print spooler on Windows 10.

How To Fix Print Spooler Error On PC And Android Phone?

Print Spooler Error

Print Spooler Error

Print spooler error is a very common printer issue and can be annoying when it repeats persistently. This is a problem not only on PC’s, but happens with mobile phones as newer printers support printing from smartphones. You might want to know what a sprint spooler is? It is an application that processes data before sending to a low memory external device like a printer to handle the data. Because the printer has limited memory, it cannot receive the complete data due to its size and the print spooler can send large or even multiple documents.

Print Spooler Error

Multiple problems can arise after you select to print, and one of the common issues is that the printer receives the command, but the spooler adds the file to the queue causing all other print jobs after it to stop.  The other errors are, files in the spooler queue getting corrupted, the spoolers application crashing and the print jobs getting stuck in the queue. All these issues will prevent the printer from printing until you resolve it.

Reasons For Print Spooler Error

The print spooler error can be due to corrupted data, corrupted printer drivers, virus attack or in some cases due to the overlapping of another printer function. The last one usually happens in machines or systems that are connected to multiple peripherals like printers. It can also happen when the new printer driver is in conflict with the old printer drivers.

How To Fix Print Spooler Error On PC?

First press “Windows Key” = “R” to open the Run command box. In it enter “services.msc” and click “OK”. In the window that appears, scroll down to “Print Spooler” service and select it. In the window that comes next select “Automatic” in the list adjacent to “Startup Type”. Then, select OK and restart the PC and reinstall the printer software. If the problem still persists, then it must be due to corrupted printer drivers and it can be resolved by uninstalling the old printer software and installing updated printer software and drivers.

How To Fix Print Spooler Error On Android Phone?

How To Fix Print Spooler Error

How To Fix Print Spooler Error

This can be resolved by clearing the Android Print Spooler cache and it can be done easily. Go to the “Settings” and from it select “Apps or Applications”. Then in “Default Apps” search for “Print Spooler” and select it. In the options that appear, select “Clear Cache”. Now the memory is clear and go to the document that you want to print and choose to print it.

Knowing how to fix print spooler error is important as it can save a lot of trouble in emergency situations.

How To Fix Print Spooler Errors?

Print Spooler Error

Print Spooler Error

The print spooler is a tool with which the Windows 10 computer interacts with the printer, and manages print jobs in queue. Any kind of error with it shows that either the tool is corrupted or it is failing to communicate with the printer. So, how to fix print spooler error?

Changing Print Spooler Properties

To open the print spooler properties, press Windows key + R to open the Run dialogue box. In it type “services.msc” and press Enter key.  In the list that appears next, scroll down to “Print Spooler” and double click it. You can also do this by clicking the Start button, go to the “Control Panel”, select “Administrative Tools” and in it select “Services” scroll down to “Print Spooler” and double click it.

Next, in the “Print Spooler Properties” window under the “General” tab there will be “Start” and “Stop” buttons. Clicking the “Stop” button will fix some errors, restart the Print Spooler and leave the window as it is. Now, in the “General” tab in “Print Spooler Properties” go to the “Startup type” and from the drop down menu select “Automatic” so that the tool starts up each time your system turns on.  Now, press the “Apply” button to save the changes. This ensures that it does not miss any incoming print jobs.

Now, select the “Recovery” tab and it manages how the Print Spooler responds to its own errors. The purpose of the adjustments listed below is to increase the chances that the tool solves its own errors and avoid crashes.

  • First Failure: Restart the Service
  • Second Failure: Restart the Services
  • Subsequent Failures: Take No Action
  • Reset fail count after: 1 days
  • Restart service after: 1 minutes
  • Click “Apply” on the bottom right corner to save changes.

    How To Fix Print Spooler Error

    How To Fix Print Spooler Error

Next, select the “Log On” tab in the “Print Spooler Properties” window and ensure that the box next to “Allow service to interact with the desktop”  is unchecked. Then click “Apply” to save changes. This change forbids the interaction of the “Print Spooler” with the desktop. After you have made the above mentioned changes, close the Printer Spooler “Properties” window and restart Windows for the changes to take effect.

If you are still getting printer spooler error messages, return back to “Properties” and select the “Dependencies” tab and check the box under “This service depends on the following system components”. Cross check between the services listed in that box and in the services window and if there is any discrepancy, then try reinstalling the printer drivers.

How To Fix Print Spooler Service Terminated Error?

Print Spooler Error

Print Spooler Error

A print spooler is a program of Microsoft Windows responsible for managing all print jobs that are sent to the printer or print server. So, you can use the program to manage print jobs or even delete a print job that is being processed. One of the printer related errors is ‘print spooler service terminated’. If this printer spooler error pops up, then you cannot finish your print job successfully. So, how do you fix it?

Step 1

When the ‘print spooler service terminated’ error comes when you are trying to take a print, you begin by starting the ‘Run’ command window and typing in ‘Services.msc’ and hitting Enter key. In the window that appears next, scroll down to ‘Print Spooler’ service, right-click on it and choose ‘Stop’.

Step 2

After the above step, you start by clearing all old print jobs that were stuck in the print queue. Occasionally, bad print jobs can cause the print spooler program to fail. For this, go to the C drive in my computer, select Windows folder, and open System 32 folder. Inside that scroll down to ‘spool’ folder, select Printers in it and delete all folders or files listed there. You could alternatively try by going to ‘Services.msc’ and start print spooler service to know whether it works. This may not work if any printer driver is corrupted.

Step 3

If there are any corrupt drivers then stop the print spooler service and manually remove corrupt drivers from the Windows registry.

Step 4

Now try to turn on the print spooler service and see if you can print. Before deleting the corrupt printer drivers from the registry, the program will stop whenever you try to access Printers and Faxes for printing. Now that you have removed the corrupt drivers, the print spooler service will be running again and you can start printing.

Step 5

Reset Print Spooler

Reset Print Spooler

The next step is to uninstall the printer software from your laptop or PC and the tools associated with it. You must always ensure to do complete uninstallation to avoid issues in the future.

Step 6

Now that you have removed the corrupt drivers form the registry and completely uninstalled the printer software, you can reinstall the Original Equipment Manufacturer (OEM) printer software. Besides, you should download the latest drivers from the manufacturer’s website.

This is how you reset print spooler error and start printing again. You should know that this is a common error like other Microsoft windows program errors.

What to do When Printer Will Not Print Yellow?

Local Print Spooler Service Is Not Running

Common Printer Issues

Color printers are useful devices as it allows you to take printouts in black and white and in color. Printers often work without any problems, but sometimes users have reported that they are not able to take printouts with yellow color text. This is one of the common printer problems, and this how-to guide is for HP® users. So keep reading if you are using an HP® printer. Other brands may need different troubleshooting steps for the same issue.

This problem is related to the ink level, but it can also happen due to some other reason. If you also face this issue, then try any of the following tips to fix it. If after one step you are not able to print something with the color, and then proceed to the next one in the following order.

Check the Color Ink Level

  1. Start with verifying the level of ink in the toner. You can verify the ink level in it by pressing the icon of ink drop on the display of your printer.
  2. You have an issue with printing yellow color, so check your Magenta or Yellow level. If the ink level of it does not appear, then it could be a problem with either Magenta or Yellow cartridges.
  3. To fix the problem, you can also try performing Clean Printhead. To do it in your HP® printer, just follow the steps mentioned below.
    1. On the display of your printer, just press Setup and navigate to Tools.
    2. Below Tools, choose Clean Printhead.
    3. Then, try printing a document with the yellow text and check to see if the device is printing in the color.
    4. If this fails in the first try, Clean Printhead many times over and check for improvements in printouts.

Fix Print Quality Problems

  1. Ensure that you are using authentic cartridges of your printer manufacturer.
  2. Let automatic servicing finish if you have replaced and installed a fresh cartridge.
  3. Check whether the type and size of paper are appropriate for the print job or printer model.

Verify the Printing Settings

  • First, open the software program with which you are trying to take printouts.
  • Click on File in the menu bar of that application, and choose the Print option from the drop-down menu. This will open a new Print
  • In the new window, click to open Properties.
  • Click to select Preferences.
  • Then, try setting the Paper Type as per your printing requirements.
  • Configure the Print Quality to draft mode or normal
  • Configure the Paper Size to the value according to your requirement.
  • Click on the OK button to save and apply the changes.

Then, try to take a printout again, and see whether the issue is fixed.

Assign a Print Color Management Profile

To assign this in your HP® printer, just follow the steps mentioned below.

  • Click on Start, and choose the Settings
  • Click on Devices, and go to Printers and Scanners.
  • Select your Printer from Printers and Scanners, and choose Manage.
  • Then, click Printer Properties in Manage Your Device.

  • Click on the tab named Color Management.
  • Then, click on the Add button to open the list of color profiles, which are available in your device.
  • The list will then appear on the checkbox named Add Profile Association. Choose Diamond Compatible 9300k G2.2.icm.
  • Click once more on Add, and click on the OK button to save the new settings.
  • Retry printing the document with the yellow color, and check whether the program prints it and the output is just what you need.

Clean Cartridges

You can run clean cartridges with the HP® Director application. Here are the full steps to perform this task.

  • Open HP Director, and click on the Help
  • Click on the Contents tab to open it, and select the entry for your HP® all-in-one printer in the list.
  • Click Maintain your HP Officejet or Maintain your HP PSC.
  • Click the Work with Print Cartridges
  • Then, select Clean the Print Contracts.
  • Wait for the task to complete.

Check Generic Printer Drivers

Follow the below steps in Windows computer connected to the internet to check whether a printer driver is available.

  • Press the Windows and R keys at the same time to open Run.
  • In Run, key in devmgmt.msc and press the Enter key or click on the OK button. This will open the Device Manager.
  • Find Print Queues just below Network adapters and expand it.
  • Right-click on your HP® Printer, and choose the Update Driver option from the pop-up menu.
  • Choose Let Windows Search and Download Drivers Automatically.
  • That is it. The OS will download a new driver if it is available.
  • After that, restart the computer, and check for improvements.

Basics of Spooling and Steps to Fix Printing Stuck on Spooling

Print Spooler Keeps Stopping

Printing Stuck Issues

Printers are built with a limited range of memory. On many occasions, this is smaller than the size of the document you want to print. Printer spooling lets you send larger documents or more than one document to the printer. Further, you will not have to wait long to finish the printing process before moving on to the next task. Below is a discussion on printer spooling and a few solutions to when print spooler keeps stopping.

Function

Printer spooling takes place on the network server that handles printing or the computer which is connected to the printer. Printing jobs are first dispatched to the spooler which then feeds the documents one by one to the printer in the right order. As documents wait in line, you may carry on your work since all the functions are handled by the spooler in the background.

Benefits

The best thing about spooling is that they allow you to continue with the multitasking. As the documents line up in the spool, you can pause, cancel, or rearrange them. In case you send a large document for printing, you will have the choice of canceling the print through the spooler interface without rebooting the printer and wasting a lot of paper.

Types

It is possible to install the print spooler directly to your computer for your use at home. A majority of operating systems have built-in print spooling and the users will not have to worry about it. In the case of large offices, print servers are used. These receive all the print jobs and allow them to different printers around the building while controlling the print spooling. This also helps to free the resources on workers’ computers.

Steps to Fix Printing Stuck on Spooling in Windows 10

Solution 1 – Move Files and Restart the Print Spooler Service

While the printing carries on and the files are sent to the printing queue, there might be problems occurring with these files or with the Print Spooler service. In this case, you may have to move the files and start the service again. Make sure you follow the steps mentioned below:

  • Visit the Windows/system32/spool/drivers folder. Here you will find three different folders— W32X86, IA64, and x64.

Print Spooler Keeps Stopping

  • Open every one of these folders and look for a directory called 3. It will have a large number of numbered folders like W32X8631, and W32X8632.
  • Select every one of the numbered directories within the ‘3 folder’, and cut all of them.
  • You may now paste these folders in a different directory. For instance, you can do this on your desktop or another folder.
  • Once you move these numbered folders to another location, you have to restart the Print Spooler service.
  • Press Windows Key + R and type services.msc. Now press enter or click on OK.
  • Find the Print Spooler service and see its status.

  • In case the spooler is not running, you may start it with a right click and by selecting start from the menu.

Occasionally, the Print Spooler service is unable to start due to the issues with dependent services. If this happens, you may do the following:

Locate the Print Spooler in the Services window and right click it to select Properties.

If you do not want to access it through the Services window, you can restart the print spooler through Command Prompt. This is preferred by some as it is faster, but you can use methods that are convenient for you.

In order to restart Print Spooler through Command Prompt, you can do the following.

  • Start Command Prompt as administrator. This can be done by clicking Windows Key and X simultaneously. Now choose Command Prompt (Admin) from the Win + X menu.
  • As the Command Prompt opens up, you may enter the overall stop spooler command to bring the Print Spooler to a stop. Now give the command for a net start spooler to commence the Print Spooler function.
  • Once you move the numbered folders to a separate location and then restarting the Print Spooler service, your issue would be resolved.
Solution 2 – Downgrade to the Previous Version of Office

Several users make use of the Microsoft Office for editing purposes, but sometimes printing gets stuck on spooling due to problems of the MS office. It is recommended to downgrade the Office installation to the previous version. Once you do this, the issues of the printing would be resolved.

Solution 3 – Delete the Pending Documents

All your documents are transferred to a certain folder before printing them. Sometimes, though, there might be problems with the printer spooling which prevents the printing process. In such cases, it is advisable to delete the pending files off theses folders. Make sure you stop the print spooling service before you do this.

Try one of the above methods if you face issues like print spooler service not running.

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